Below are a number of questions which, from our experience, are often asked. If you have a question which isn’t listed, or the answer below doesn’t quite answer your question then please contact us if you have a question.
General
- Are catering facilities available?
No. There are no facilities on-site.
- Are there any baby changing facilities?
Yes, there are baby changing facilities.
- Are there any baby changing facilities?
Yes, there are baby changing facilities.
- Are there floats, armbands or other water toys that I can use?
There are floats and woggles available for public use but private hirers need to supply their own arm bands if needed. Please replace them tidily at the end of your session.
- Are there separate changing facilities for girls and boys?
Yes, there are two changing rooms.
- Can I make block bookings?
Yes. The pool is available for private hire in hourly slots and you can book back to back slots if available. Registered users can log in and book slots through the private hire section of the website.
- Can the pool be booked for more than one hour?
Yes…you may book back to back slots if they are available.
- How often is the facility cleaned?
The pool building is cleaned daily by contract cleaners.
- How often is the pH level of the water checked?
The level is checked on an ongoing basis and is generally in the range 7.2 to 7.6.
- Is parking available?
Very limited parking is available on-site at weekends only. Users are encouraged not to arrive by car if at all possible as alternative parking options in the immediate vicinity are also limited. Please respect our neighbours and park legally and considerately if you bring your car.
- Is the pool heated?
Yes the pool is heated to approx 31 degrees.
- Is there a first aid kit available?
Yes there is a first aid kit on site.
- Is there a land line for emergency calls?
No. Hirers must carry a charged mobile phone to call emergency services if needed.
- Is there a land line for emergency calls?
No. Hirers must carry a charged mobile phone to call emergency services if needed.
- Is there a life guard ?
There is no lifeguard on site.
- Is there drinking water available?
No drinking water available on site.
- Once the pool has been used do I have to cover it?
If there is nobody using the pool immediately after you then you should cover the pool. If in doubt, please cover it.
- Pool Times
The pool is available for private hire from 2pm – 7pm on Sat at hourly intervals and 9am until 7pm on Sunday at hourly intervals during school term time and more often during holiday time when the pool is not being used for lessons. Please look at the booking calendar through the private booking section of the website for up to date availability.
- What is the child to adult ratio?
The maximum number of people allowed in the pool at any one time is 12. In a teaching situation the maximum ratio is one teacher to twelve participants .There must be a minimum of 2 adults present throughout any private hire session and more adult supervision depending on numbers.
- Where is the nearest train station?
Station Road, Henley on Thames.
Technical
- Changing user account default password
New users registering on the Bookings page are given a random password. To change this password;
- Login to the website
- Hover over your name, top right corner
- Click on Edit My Pofile
- On the Profile page scroll down to the two password text boxes
- Enter your new password
- click on Update Profile
