FAQs

Below are a number of questions which, from our experience, are often asked. If you have a question which isn’t listed, or the answer below doesn’t quite answer your question then please contact us if you have a question.

Changing user account default password

New users registering on the Bookings page are given a random password. To change this password;

  1. Login to the website
  2. Hover over your name, top right corner
  3. Click on Edit My Pofile
  4. On the Profile page scroll down to the two password text boxes
  5. Enter your new password
  6. click on Update Profile

Pool Times

The pool opening hours are 8am to 8pm.

Are there separate changing facilities for girls and boys?

Yes, there are two changing rooms.

Are there any baby changing facilities?

Yes, there are baby changing facilities.

Is there a life guard ?

There is no lifeguard on site.

Are hair dryers available?

Yes. Hair dryers are available in the changing rooms.

What is the depth of the pool?

The pool is 75cm deep.

Are there floats, armbands or other water toys that I can use?

There are floats and woggles available for public use and a small number of armbands. Please replace them tidily at the end of your session.

How many people are allowed in the pool at any one time?

  1. The maximum number of people allowed in the pool at any one time is 12.

What is the child to adult ratio?

The maximum number of people allowed in the pool at any one time is 16. In a teaching situation the maximum ratio is one teacher to twenty pupils (20:1) if established swimmer. For beginners and non swimmers the ratio is one teacher to twelve swimmers (12:1). For private pool hire the ratio of at least one adult to two children under the age of eight applies.

Once the pool has been used do I have to cover it?

If there is nobody using the pool immediately after you then you should cover the pool. If in doubt, please cover it.

Is parking available?

Very limited parking is available on-site at weekends only. Users are encouraged not to arrive by car if at all possible as alternative parking options in the immediate vicinity are also limited. Please respect our neighbours and park legally and considerately if you bring your car.

Where is the nearest train station?

Station Road,Henley on Thames.

Are catering facilities available?

No. There are no facilities on-site.

Is there a land line for emergency calls?

Yes there is and it is situated on the wall in the changing room passageway.

How often is the facility cleaned?

3 times per week by contract cleaners.

Is the pool heated?

Yes the pool is heated to approx 31 degrees.

How often is the pH level of the water checked?

The level is checked on an ongoing basis and is generally in the range 7.4 to 7.6.

Is there a first aid kit available?

Yes there is a first aid kit on site.

Can the pool be booked for more than one hour?

The pool can be booked for two hours at a time for parties. Otherwise it is available to book (online) for one hour sessions only.

Can I make block bookings?

No. The pool is available for private hire for one hour at a time (except for parties, which can be booked for two hours). Registered users can log in and book one hour sessions online, one at a time.

Is there drinking water available?

No drinking water available on site.

Changing user account default password

New users registering on the Bookings page are given a random password. To change this password;

  1. Login to the website
  2. Hover over your name, top right corner
  3. Click on Edit My Pofile
  4. On the Profile page scroll down to the two password text boxes
  5. Enter your new password
  6. click on Update Profile

Pool Times

The pool opening hours are 8am to 8pm.

Are there separate changing facilities for girls and boys?

Yes, there are two changing rooms.

Are there any baby changing facilities?

Yes, there are baby changing facilities.

Is there a life guard ?

There is no lifeguard on site.

Are hair dryers available?

Yes. Hair dryers are available in the changing rooms.

What is the depth of the pool?

The pool is 75cm deep.

Are there floats, armbands or other water toys that I can use?

There are floats and woggles available for public use and a small number of armbands. Please replace them tidily at the end of your session.

How many people are allowed in the pool at any one time?

  1. The maximum number of people allowed in the pool at any one time is 12.

What is the child to adult ratio?

The maximum number of people allowed in the pool at any one time is 16. In a teaching situation the maximum ratio is one teacher to twenty pupils (20:1) if established swimmer. For beginners and non swimmers the ratio is one teacher to twelve swimmers (12:1). For private pool hire the ratio of at least one adult to two children under the age of eight applies.

Once the pool has been used do I have to cover it?

If there is nobody using the pool immediately after you then you should cover the pool. If in doubt, please cover it.

Is parking available?

Very limited parking is available on-site at weekends only. Users are encouraged not to arrive by car if at all possible as alternative parking options in the immediate vicinity are also limited. Please respect our neighbours and park legally and considerately if you bring your car.

Where is the nearest train station?

Station Road,Henley on Thames.

Are catering facilities available?

No. There are no facilities on-site.

Is there a land line for emergency calls?

Yes there is and it is situated on the wall in the changing room passageway.

How often is the facility cleaned?

3 times per week by contract cleaners.

Is the pool heated?

Yes the pool is heated to approx 31 degrees.

How often is the pH level of the water checked?

The level is checked on an ongoing basis and is generally in the range 7.4 to 7.6.

Is there a first aid kit available?

Yes there is a first aid kit on site.

Can the pool be booked for more than one hour?

The pool can be booked for two hours at a time for parties. Otherwise it is available to book (online) for one hour sessions only.

Can I make block bookings?

No. The pool is available for private hire for one hour at a time (except for parties, which can be booked for two hours). Registered users can log in and book one hour sessions online, one at a time.

Is there drinking water available?

No drinking water available on site.